Privacy Policy

Effective Date: November 2025

BIG EASY ENVIRONMENTAL SERVICES LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data — including information related to SMS and text message communications.

1. Information We Collect

We may collect the following types of information from patients, clients, and website visitors:

• Contact Information: such as your name, phone number, and email address.
• Appointment Information: such as requested appointment dates, services, and preferences.
• Health-Related Information: when you voluntarily provide it for scheduling, inquiries, or services.
• Communication Preferences: including your consent for SMS/text messaging.

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments.
• Send transactional SMS messages, such as appointment reminders, confirmations, and updates.
• Respond to your questions and requests.
• Improve our services and communication.

We do not sell or rent your personal information to third parties.

3. SMS/Text Messaging Policy

By providing your phone number and opting in through our website or forms, you agree to receive text messages from BIG EASY ENVIRONMENTAL SERVICES LLC. These messages may include:

• Appointment confirmations and reminders.
• Schedule changes or cancellations.
• Health-related follow-ups related to your appointments or care.
• Notifications about office closures, service availability, or other transactional updates.

Message and data rates may apply. You can opt out of receiving text messages at any time by replying "STOP" to any message. If you need assistance, you may reply "HELP" or contact us directly at 504-636-6700 or toddlavalla@me.com .

We do not use SMS for marketing or promotional purposes without your explicit consent.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Although we take these precautions, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Sharing of Information

We may share your information only as necessary to:

• Communicate with service providers assisting in appointment scheduling or messaging.
• Comply with legal or regulatory obligations.
• Protect our rights or respond to lawful requests.

All service providers handling SMS communications act under confidentiality and data protection agreements.

6. Your Rights and Choices

You may:

• Update or correct your personal information by contacting us.
• Withdraw consent for text messaging or email communications.
• Request that we delete your personal data where legally permissible.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

BIG EASY ENVIRONMENTAL SERVICES LLC
201 ST CHARLES AVE, STE 114-251 NEW ORLEANS, LA 70170
📞 504-636-6700
📧 toddlavalla@me.com
🌐 https://www.bigeasyenvironmental.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Effective Date.”